Privacy Policy

Last updated: May 11, 2026

teleFWD! ("we", "our", or "us") operates the website telefwd.co.in and the teleFWD! automation service. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

• Account information: Email address and display name provided during registration.
• Telegram session data: Encrypted Telegram session strings required to operate the bot on your behalf. We do not store your Telegram password.
• Bot configuration: Ad messages, target groups, scheduling settings, and automation preferences you configure in the dashboard.
• Payment information: Subscription plan, payment amount, currency, and transaction reference IDs. We do not store full card numbers — payments are processed by Razorpay and PayPal.
• Usage data: Activity logs, bot session timestamps, and error logs for service monitoring and debugging.

2. How We Use Your Information

• To provide, operate, and maintain the teleFWD! service.
• To process payments and manage your subscription.
• To send transactional emails (welcome message, payment receipts).
• To monitor service health and debug issues.
• To comply with legal obligations.

3. Third-Party Services

We use the following third-party services to operate teleFWD!:

• Firebase (Google): Authentication — Privacy Policy
• Razorpay: Payment processing for Indian users (INR) — Privacy Policy
• PayPal: Payment processing for international users (USD) — Privacy Policy
• Supabase / PostgreSQL: Encrypted database storage for account and subscription data.

These services have their own privacy policies and we are not responsible for their practices.

4. Data Retention

We retain your data for as long as your account is active. If you delete your account, your personal data and bot configuration are permanently deleted within 30 days. Payment records may be retained for up to 7 years for accounting and legal compliance.

5. Data Security

We use industry-standard security measures including HTTPS encryption, secure database access controls, and encrypted credential storage. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under applicable law (including India's Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent at any time by deleting your account.

To exercise these rights, contact us at support@telefwd.co.in.

7. Cookies

We use session cookies solely to maintain your authenticated session on the dashboard. We do not use tracking or advertising cookies.

8. Children's Privacy

teleFWD! is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice on the dashboard. Continued use of the service after changes constitutes acceptance.

10. Contact Us